Volkswagen 02Q Transmission 2009-2017

Helping us give you the best prices available.

This part is sold at a price based on a rebuildable core being returned to us. The recycled metals and components can assist the manufacturing process keeping our prices to an all time low. This temporary deposit is withheld to ensure that we receive your damaged unit.

How is the core deposit charged?

How is the core deposit charged? At the time of purchase the core deposit will be added to the customers total. Once the core is received and processed at our facility, the deposit will then be issued back to the customer.

How long do I have to return my core?

To receive a full deposit your core must be received within 30 days after the delivery of your part. Late fees may be assessed to cores that are returned beyond 30 days from the customers original purchase date. Any extensions must be proved by a sales manager.

Refund Time?

Orders are typically refunded back onto the credit card within 1-3 weeks after the core arrives. Check orders will be mailed back. Call to verify arrival if you have not been refunded within your 3 week window.

How do I return the core?

In most situations your unit will be delivered with a shipping form called the “Bill of Lading”. You or your shop can send the core back with the delivery driver or at a later date by calling the shipping company to schedule a pickup. Be sure to use our shipping form or the shipping company may bill you personally. If your form has been lost or misplaced you will have to call our shipping department to generate a replacement.

Bad or missing core?

If there is no core to exchange, in most cases we can just add the deposit amount to the purchase price. In addition, you will only be required to pay a one way shipping fee. In the case that our stock becomes low on a certain core, we may charge an increased amount for the core when there is not one to exchange. In the rare case a core becomes critically low we reserve the right not to sell a product without a core exchange.

Can I send my core first?

On manual transmissions, engines and transfer cases you can send us your core before we send out your unit. By doing this overall shipping may take longer but you will not be required to pay a core deposit just shipping and the price of your part.

Excessive Damage?

A core must be buildable to receive a full deposit. If you have any questions about acceptable core conditions, please call us at 1-888-995-7278.

Still have core questions?

Please call us toll free so one of our experienced staff can answer any questions regarding your core deposit 1-888-995-7278.

Platinum 1 year, unlimited mileage, and nationwide warranty

Coverage details:

• We cover you against any manufactured defects on this part.
• This is a nation wide warranty that extends throughout the continental united states.
• We do not charge restocking or shipping fees when a transmission qualifies for a warranty. Restocking and shipping fees are only applied if a customer wants to return a non defective transmission or is outside the continental United States.
• There are no milage restrictions to your coverage.
• Buyers warranty begins at original date of purchase and expires 1 year thereafter

This warranty does not cover any of the following:

• Use of engine, clutches, transfer case, drive line, and/or differential for purposes for which it was not originally designed (such as off-road, race car, etc).
• Abuse, neglect, accident, or improper towing.
• Improper installation and maintenance, INCLUDING FAILURE TO FILL THE UNIT WITH PROPER FLUID AND MAINTAIN ADEQUATE LEVELS.
• Charges that may have incurred from towing or vehicle rental.
• Loss of time, inconvenience, vehicle usage loss, commercial loss or consequential damages.
• Failure because of defects or inefficiencies or parts or assemblies not furnished with the transmission (flywheel, clutch, drive shaft, etc).
• Broken Gears or Shafts.
• Cracked or broken cases.
• No claims for labor or consequential damages will be accepted.
• We are not liable for misuse or negligence causing damage, defect, injury, or loss.
• Unit must be returned for our inspection to determine fault.