Effective Date: January 17, 2026

Last Updated: January 17, 2026

Order Processing & Handling Time

For most in-stock items, order handling time is typically same day up to four (4) business days after payment is received and verified. Processing times may vary based on product availability, order volume, or the need to confirm application details, compatibility, or core requirements.

Orders are not processed or shipped on weekends or holidays.

Shipping Carriers

The shipping carrier used for an order depends on the type of part, shipment weight, size, and delivery destination.

• Large or heavy items (including engines and transmissions) are shipped via LTL freight carriers, such as:
  • Old Dominion
  • Saia
  • Estes
• Smaller items (such as transfer cases and select components) are typically shipped via FedEx or UPS.

Carrier selection is determined at the time of shipment and cannot always be guaranteed in advance.

Estimated Transit Times

Once shipped, estimated transit times are generally 1 to 7 business days, depending on the carrier, shipping method, and destination.

All transit times are estimates only and are not guaranteed. Delivery delays may occur due to factors beyond our control, including but not limited to weather conditions, carrier delays, mechanical issues, or logistical disruptions.

Residential Freight Delivery Fees

When an order is shipped via LTL freight to a residential address, a $90 residential delivery fee will be applied.

This fee covers the carrier’s cost to use equipment and vehicles suitable for residential areas.

To avoid residential delivery fees, customers may choose one of the following options:

• Delivery to a commercial business address
• Terminal pickup, subject to carrier availability

If terminal pickup is selected, customers are responsible for retrieving their shipment within the carrier’s designated pickup window. Xtreme Performance is not responsible for any storage or holding fees charged by the freight terminal if a shipment is not picked up on time.

Shipping Rates

Shipping charges are either calculated at checkout, or provided by customer service prior to order confirmation.

Shipping costs are based on:

• Package weight and dimensions
• Shipping destination
• Type of part ordered
• Shipping method and carrier requirements

All applicable shipping charges are disclosed before an order is finalized.

Order Tracking

Once an order has shipped and tracking information is received from the carrier, customers may request tracking details by:

• Calling (888) 995-7278
• Submitting a request through the contact form on our website

Tracking availability and update frequency are determined by the shipping carrier.

Shipping Restrictions

At this time, we ship only to addresses located within the continental United States.

We do not ship to:

• P.O. boxes
• APO/FPO addresses
• International destinations

For certain orders, customer identity verification may be required prior to shipment to prevent fraud and ensure order accuracy.

Lost or Damaged Shipments

If an order arrives damaged or is believed to be lost in transit, customers must contact us promptly. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution in accordance with carrier policies.

All claims are subject to carrier terms and investigation timelines.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Orders delayed, returned, or re-routed due to incorrect or incomplete addresses may result in additional shipping charges, which are the responsibility of the customer.

Items We Are Not Responsible For

Xtreme Performance is not responsible for:

• Fees incurred after multiple failed delivery attempts
• Carrier-imposed storage or holding fees
• Delays caused by incorrect delivery information
• Delays or disruptions outside of our control once a shipment has been transferred to the carrier

Contact Information

For questions regarding shipping, delivery options, or order status, please contact:

Xtreme Performance
Phone: (888) 995-7278
Business Hours: Monday–Friday, 8:00 AM – 5:00 PM (Local Time)